Effective Date: 28th April 2025
Welcome to DuraLife India. We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website duralifeindia.com and purchase our products.
By using our website, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, shipping/billing address, and payment information.
- Transaction Information: Details about purchases made on our website.
- Technical Information: IP address, browser type, operating system, referring URLs, and browsing behavior.
- Communication Information: Messages, feedback, reviews, and inquiries submitted to us.
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
Provide customer support and respond to inquiries
Send updates about orders, shipping, and promotional offers
Improve our website, products, and services
Detect and prevent fraudulent activities
Comply with legal obligations
3. Sharing Your Information
We do not sell, rent, or trade your personal information.
We use your information to:
- Service Providers: Payment processors, shipping companies, and marketing partners who help us operate our business.
- Legal Authorities: If required by law or to protect our rights.
All third-party service providers are required to maintain the confidentiality of your information.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content and ads.
You can control cookies through your browser settings.
5. Your Choices
You have the right to:
- Access, update, or delete your personal information
- Opt-out of receiving promotional emails (unsubscribe link provided in emails)
- Disable cookies through your browser
Please note: Certain essential cookies cannot be disabled as they are necessary for site functionality.
6. Return Policy
We accept returns of products purchased directly from DuraLife India’s website. Your rights consists of:
- You may return unused products (in original packaging with proof of purchase) within 30 days of delivery.
- Email support@duralifeindia.com within the return window to request authorization.
- Customer pays return shipping unless we sent a wrong or defective item.
- Once inspected and approved, refunds are processed to the original payment method within 7 business days.
Please note: The Products that have been used, damaged, or altered after delivery cannot be returned:
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse.
However, no online transmission is 100% secure; thus, we cannot guarantee absolute security.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies separately.
9. Shipping policy
At Duralife, we offer shipping across most locations in India using trusted delivery partners. Orders are processed within 1–2 business days (excluding Sundays and public holidays), and delivery typically takes 2–7 business days depending on your location. We offer free standard shipping on orders above ₹999, while other shipping charges may vary and will be displayed at checkout. Once shipped, you will receive tracking details via email or SMS to monitor your delivery. Although we strive for timely delivery, delays may occur due to unforeseen circumstances. In case of issues like damaged packages or delayed deliveries, please contact our support team immediately. Currently, we do not ship internationally.10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. We encourage you to review it periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
DuraLife India
Email: duralifecare@gmail.com
Phone: +91 9810756783
Website: duralifeindia.com